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"If you're already running Bluetooth it only uses marginally more battery life then any other apps," he said. Mr Keys said COVIDSafe won't drain your battery any more than other apps that also use Bluetooth. Instead, users can optimise their settings by turning their screen brightness down or connecting to WiFi where possible.
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In reviews on the app stores, users say after several attempts it seems the app will eventually accept the number or that the problem occurred just after the app launched and has now been fixed.Īll apps on a smartphone device cut into your battery life, but those that use Bluetooth can cause it to drain a little faster than normal.Īpple and Android users are advised to switch their phones to low power mode or to turn off background app activity to save battery life, however this could stop the COVIDSafe app from running efficiently. "We have set up a voluntary system and we have looked to make sure that privacy was above all else the paramount goal."Ī number of Android and iPhone users have reported their mobile number isn't being accepted and they receive an error message that the number is invalid.

"We have been focusing on people in Australia, with an Australian base," he said. Mr Hunt said the government is mainly focused on people in Australia getting the app, so if you're overseas it is not vital that you use it.
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To download the app your phone location must be set to Australia. If you are an expat with an international number or if the location settings on your device are set to somewhere other than Australia, you may experience some difficulties getting the app. ( Solua Middleton) What do I do if it won't work in my location? Some users are receiving an error message that their mobile number is invaild. Some iPhone users have received messages from the app to keep the Bluetooth switch on and to have the app open in power saver mode while in meetings, public spaces, or on public transport. "What we see is that the more things you have open, the more interference is possible within the signals of the Bluetooth and the reduction in the Bluetooth strength, which also affects accuracy." "It is dependent on the phone, the settings on the phone, the battery of the phone and the power of the phone," he said. Mr Keys confirmed the app could have some issues if you're running other apps that also use Bluetooth and location tracking. This privacy measure is in place to stop users being tracked without consent.

This is because Apple's iOS rules typically prevent third-party apps from running in the background and broadcasting Bluetooth signals. It has also been suggested the iPhone app may have some problems if too many other Bluetooth apps are running on your phone. "So there is a reminder in there to allow people to refresh the app status." "We know the performance is better if it comes to the foreground of all the apps that you're running," he said. He said if the app slips too far into the background it may experience problems and need to be refreshed. Government Service Minister Stuart Robert said if an iPhone is in low-power mode it reduces background app refresh, which may impact the app's ability to track contacts.Ĭhief Information Officer at the Department of Health, Daniel Keys, said the government was working with Apple and Google to improve the app's performance and to make sure it could run efficiently in the background. However, iPhone users have been advised to avoid using 'low battery mode' on their device as this can prevent the app from running in the background. Those with Android smartphones should be able to use their devices normally while the app runs in the background.
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If you haven't run a software update on your smartphone for a while you should do that before you try to download the app. It is also compatible with a number of other devices including an iPad or iPod touch.įor Android users you will need software 6.0 or above to download the app. If you have an iPhone you will need iOS (operating system) 10.0 or later. The app will work on old devices, it just depends if your phone is compatible with the correct software.
